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CCTV camera mounted above a shop entrance
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Frequently Asked Questions

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Everything You Need To Know

Straight answers on installation, equipment, pricing and support — organised by category so you can find what you need in seconds.

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General CCTV FAQs

4 Questions

CCTV (Closed-Circuit Television) is a network of cameras that capture footage of a property and send it to a recorder or app, rather than a public broadcast. It lets you watch, record and review activity across your premises around the clock.

A visible, working CCTV system deters break-ins and theft, gives you evidence if something does happen, and lets you keep an eye on your property, staff or family remotely — for both homes and businesses.

A typical home or shop system is completed within a single day. Larger commercial or warehouse sites may take 2-3 days depending on camera count and cable runs.

Cost depends on camera count, cable length and recorder storage. Our services page lists starting packages for homes, shops and warehouses — a free site survey confirms an exact, written price.

Installation FAQs

4 Questions

Priority spots are main entrances, driveways, parking areas, and any blind corners. During the free survey we walk the property with you and mark the exact positions that give full coverage.

Outdoor cameras use weatherproof, vandal-resistant housings built for rain, dust and heat, while indoor cameras are discreet domes optimised for interior lighting. We match the right type to each zone of your property.

Yes. We regularly upgrade older analog setups with new IP cameras, higher-capacity recorders or added coverage — often reusing existing cabling to keep costs down.

Always. Every camera and recording is verified on-site before handover, and the mobile viewing app is set up and tested on your phone before our technicians leave.

Camera & Technology FAQs

4 Questions

An IP camera is a network-based camera that streams high-resolution footage directly over your network to an NVR or the cloud, giving sharper image quality and easier remote access than older analog cameras.

Wireless cameras transmit footage over an encrypted Wi-Fi or dedicated radio signal instead of running cable, making them ideal for rented properties or spots where drilling and wiring aren't practical.

A DVR records footage from analog cameras over coaxial cable, while an NVR records footage from IP cameras over the network at higher resolution. We recommend the right recorder based on the cameras you choose.

Yes. Every installation includes setup of the mobile viewing app, so you can check live footage and playback from anywhere with an internet connection.

Maintenance & Support FAQs

4 Questions

We recommend a check-up every 6-12 months to clean lenses, verify recordings and confirm storage is healthy. Cameras exposed to heavy dust, rain or heat may need more frequent visits.

Yes, we repair and service systems we installed as well as most existing CCTV setups — from faulty cameras and cabling to recorder and connectivity issues.

Call our support line and describe the issue. Most faults are diagnosed remotely first; if a technician visit is needed, we prioritise camera and recorder faults for a fast call-out.

Yes, every new installation includes a 2-year workmanship warranty, plus ongoing maintenance visits and repair call-outs whenever you need them.

Residential & Commercial FAQs

3 Questions

Yes. We design residential systems around entrances, driveways and outdoor spaces, giving round-the-clock protection you can check from your phone, anywhere.

Yes. From single shopfronts to multi-floor offices, we cover entrances, tills and workstations with discreet cameras that keep staff, stock and visitors accounted for.

Warehouses typically need high-resolution IP cameras at loading bays and aisles, paired with an NVR sized for weeks of continuous footage — we size this exactly during the free site survey.

Service Area FAQs

2 Questions

We install and service homes and businesses across the city and surrounding areas. Mention your location when you call and we'll confirm coverage and the next available survey slot.

Yes. Every job starts with a free, no-obligation site inspection so we can recommend the right camera count and placement before you commit to anything.

Final Step

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